Help center
Frequently Asked Questions
Answers about your order, footage, deliveries, refunds, and how we handle your information.
01
Orders & Getting Started
After your payment is complete, you get immediate access to download your project kit — a short brief plus instructions for sending us your footage. It's delivered through download links in your account library and in your order confirmation email.
Your project kit explains exactly how. You can share your files through any large-file service — Google Drive, Dropbox, WeTransfer, or similar — using the details in your kit.
No. Sellitronics is a fully digital service — there is nothing to attend in person. You order online, send your footage online, and receive your finished videos online.
Yes. You must be at least the age of majority in your state or province of residence, or have the consent of a parent or guardian. Our services are not intended for anyone under 18 years of age.
02
Editing & Delivery
Each package lists its turnaround — from 48 hours for quick edits up to 5 days for full productions. The clock starts once we have your footage and brief.
Finished videos are delivered digitally as platform-ready MP4 files (9:16, 1:1, or 16:9 depending on your package), with SRT subtitle files included where listed.
Yes. Every package includes revision rounds — the exact number is listed on the package page. Revisions cover changes within the original scope of the package.
Pick the package that matches your target video length. If you're unsure, contact us before ordering and we'll point you to the right fit.
03
Payments & Billing
Payments are processed securely through Authorize.Net. Your card information is encrypted during transfer and is not stored on our servers.
No. Every package is a one-time purchase. You will only be billed ONE TIME — there are no subscriptions and no recurring charges.
Your credit card statement will show a charge by: sellitronics.
Prices for our packages are subject to change without notice. However, the price shown at checkout is the price you pay for that purchase.
04
Usage & Licensing
You do. Once your order is complete, you can publish your finished videos on your own channels, website, and ads. Music and stock assets are licensed for use within your delivered video.
Yes. We recommend backing up your delivered files to your own device or cloud storage, as we cannot guarantee that download links will remain available indefinitely.
No. Deliverables are licensed for your own use. Reselling our raw project files, templates, or your project kit as products is not permitted.
05
Refunds & Returns
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date.
Contact our support team within 30 days of purchase with your order number, the email address used for the purchase, the date of purchase, and (optionally) a brief reason. We process refund requests within 3–5 business days, back to your original payment method.
After your refund is approved and processed, please allow 5–10 business days for the credit to appear in your account, depending on your bank or credit card provider.
Please contact us immediately. We will work with you to resolve any billing discrepancy as quickly as possible.
06
Privacy & Your Data
We collect only the minimum information necessary to provide our services — such as your account and contact details, billing information, and basic usage and device data.
Your footage is used only to produce your order. We do not publish, share, or reuse your material without your permission.
Never. We do not sell, rent, or trade your personal information under any circumstance.
You can access and receive a copy of your information, correct or delete it, restrict or object to processing, withdraw consent at any time, and opt out of marketing communications.
07
Support
Email our support team at support@sellitronics.com (Monday–Friday, 9am–6pm MT), or use our Contact page. We typically respond within one business day.
Still have questions?
We're here to help. Reach out to our support team and we'll get back to you within one business day.
Contact Support